Aside from the obvious pick of Attractions, there are several other roles I would be willing to take on during my time as a Disney Cast Member (whether during Fall 2010 or otherwise). The 2 roles I have already performed, Housekeeping & Quick-Service Food & Beverage, are not ones I would choose to do again...especially Housekeeping :P Besides the fact that I want to branch out within the company by working in different areas, I also hope to have a role that I will truly enjoy (even though that's hard to know until you actually get into it). At this point, I can only speculate as to which roles I might be a good fit for & pray I am right & that I am chosen for one of them. Of course, even if I have some idea of what my dream role entails, it's always a good idea to take a look at how Disney itself describes it & go from there. So, without any explanation of my own, I'm going to proceed with including Disney's descriptions of the roles available to the College Program interns & then give my picks in order of the ones I want most to least at this point. Because, as anyone who has applied to be in the College Program knows, picking roles is half the battle! ;)
~Steph :)
(These descriptions are taken directly from the college program website & are the Onstage roles only.)
Attractions Responsibilities may include:
- working at one or more of the "rides" or theater shows.
- loading & unloading guests from an attraction.
- operating sophisticated ride systems.
- memorizing & delivering lengthy narrations on a microphone to large groups.
- handling the evacuation of an attraction when necessary.
- monitoring guest flow & providing a safe guest experience.
- assisting w/audience control, including parades.
- operating a motorized vehicle.
- cleaning areas surrounding attractions.
- working w/FASTPASS, the ticketing distribution system that confirms attraction ride times.
- standing for extended periods, working outdoors.
Bell Services/Dispatch Bell Services/Dispatch is a non-tipped role. Responsibilities may include:- assigning luggage deliveries, including directing bellmen.
- greeting guests upon arrival at resorts.
- handling & storing luggage, which requires heavy lifting (including overhead lifting).
- using a computerized dispatch system, multi-tasking.
- answering guest calls & responding to service requests.
- taking luggage off buses, vans, & carts.
- tagging luggage.
- standing for extended periods, working outdoors.
Bibbidi Bobbidi Boutique Hostess Bibbidi Bobbidi Boutique Hostess is a non-tipped role. Responsibilities may include:- performing all duties in character of "Fairy Godmother in Training", therefore this role is open to females only.
- styling hair on guests of all ages, including small children.
- performing a variety of hair techniques including braiding, teasing, shaping, finger curls, & twists.
- applying facial makeup.
- painting nails or applying press-on nails.
- utilizing a computerized reservation system.
- checking guests in for their scheduled appointments.
- interacting w/children of all ages, including calming upset children.
- working in a high-volume, fast-paced environment.
- receiving shipments of products, monitoring stock levels, & restocking as necessary.
- responding to special guest requests.
- standing for extended periods.
Concierge Responsibilities may include:- completing check-in/check-out process for concierge club-level guests by inputting & retrieving information from resort computer system.
- proactively greeting guests, exhibiting the expected high level of Disney show quality, oftentimes interacting w/VIPs, celebrities, & executives.
- creating individualized ticket packages.
- being comfortable in a strong sales environment.
- making reservations & handling any special requests from guests.
- handling cash & other forms of payment, including foreign currencies exchange.
- maintaining cleanliness of common guest living/dining areas within concierge club-level.
- assisting w/luggage & other deliveries to guest rooms.
- working concierge buffet line which can include maintaining overall cleanliness of buffet area & replenishing food, washing dishes, serving alcohol, maintaining inventory of liquor, & partnering w/culinary team to ensure food quantity.
- partnering w/property VIP tour guides.
Character Attendant Responsibilities may include:- providing guests w/information about show schedules, character locations, & visitation times.
- providing audience control, including handling challenging guest situations.
- ensuring the safety of Character Performers & our guests partnering w/Disney's Photopass photographers.
- maintaining show quality & character integrity.
- setting up & removing stanchions, ropes & poles.
- assisting Character Performers /putting on costumes.
- retrieving & arranging strollers.
- maintaining cleanliness & order in work location.
- standing for extended periods, working outdoors.
Custodial Responsibilities may include:- high guest interaction while working independently.
- extensive cleaning- including restrooms & toilets.
- working w/cleaning chemicals & equipment.
- bussing tables in restaurants & outdoors.
- sweeping & mopping.
- emptying trashcans, lifting heavy garbage bags.
- driving pargo carts.
- vacuuming, dusting, & cleaning pool decks.
- providing guest information.
- standing for extended periods, working outdoors.
Full-Service Food & beverage Full-Service Food & Beverage is a non-tipped role. Responsibilities may include:- greeting & seating guests in restaurants.
- managing a seating chart & resolving guest situations.
- utilizing a computerized reservation/seating system.
- cash handling- both manual & using computerized registers.
- rolling silverware, folding napkins, & keeping area stocked.
- light cleaning, multi-tasking.
- standing for extended periods, working outdoors.
Hopper Responsibilities may include:- working in different locations within the same role, or working in multiple roles.
- must be receptive to working in all of the following roles: Quick-Service Food & Beverage, Merchandise, Attractions, Main Entrance Operations, Custodial.
Hospitality Responsibilities may include:- must be willing to work in all of the following areas but might only work in one: Front Desk, Luggage Services, Dispatch, Telephone Room.
- checking guests in & out of all resorts & processing payments.
- assisting guests w/itinerary planning & ticket sales.
- handling complex guest situations, problem-solving.
- operating computer-based reservation & ticketing systems.
- lifting, tagging, & delivering luggage.
- handling large amounts of cash.
- answering guest telephone calls.
- standing for extended periods of time, working outdoors.
Housekeeping Responsibilities may include:- cleaning multiple guest rooms including toilets, showers, sinks, & tubs.
- working w/cleaning chemicals.
- replenishing linens.
- making beds, requiring repetitive, bending & pulling.
- pushing large carts.
- dusting & vacuuming.
- emptying trashcans.
- responding to guest requests for items or directions.
- heavy lifting, standing for extended periods.
- working independently w/limited guest contact.
Lifeguard Responsibilities may include:
- monitoring guests' safety in water & on slides/attractions.
- physically challenging work & prolonged exposure to outside elements.
- providing first aid & basic life support in the event of guest injury or illness.
- strong swimming skills.
- keeping recreational areas clean.
- providing guest information.
- standing for extended periods, working outdoors.
- during off-peak seasons, assisting other operating areas throughout the Walt Disney World Resort, including performing roles other than lifeguarding.
Main Entrance Operations Responsibilities may include:
- working in one or more of the following areas: Parking- staffing outdoor Toll Plaza areas, operating a large motorized parking tram, delivering narrations on a microphone; Park Greeter- greeting all guests who enter the park & validating their tickets, operating turnstile areas; Ticket Operations- selling various ticket media at our water parks, Downtown Disney, or Disney's Wide World of Sports, using computerized ticketing systems.
- strong knowledge of Walt Disney World Resort ticket media.
- cash handling- both manual & using computerized registers.
- assisting w/audience control, including during parades.
- cleaning main entrance areas.
- standing for extended periods, working outdoors.
Merchandise Responsibilities may include:
- demonstrating & selling merchandise in indoor & outdoor areas.
- cash handling- both manual & using computerized registers.
- stocking & cleaning shelves & carts.
- receiving/putting away stock & deliveries.
- stroller/wheelchair rental- including repetitive lifting, stacking, & pushing strollers & wheelchairs.
- preparation of food/candy.
- selling of alcohol & tobacco.
- providing information to guests.
- approaching guests & engaging them in conversation.
- preparing packages for shipping/delivery.
- working independently or as part of a large team.
- standing for extended periods, working outdoors.
PhotoPass Photographer Responsibilities may include:
- assisting guests in photographing their vacation memories.
- operating digital technology including: digital single-lens reflex (SLR) camera, PDA, & image fulfillment stations.
- carrying camera equipment for extended periods of time.
- approaching guests & engaging them in conversation.
- answering guest questions.
- suggestive selling; explaining features & benefits of Disney's PhotoPass product.
- achieving monthly goals.
- partnering w/Character Performers & Character Attendants.
- working in multiple locations- potentially all 4 theme parks in any given week.
- standing for extended periods, working outdoors.
Quick-Service Food & Beverage Responsibilities may include:
- selling food & beverages at outdoor carts &/or indoor restaurants.
- taking & filling orders, multitasking.
- preparing & assembling food items in a kitchen area, including the use of a fryer, grill, broiler, & other industrial cooking equipment.
- cash handling- both manual & using computerized registers.
- bussing tables, cleaning kitchen & counter equipment, & emptying trash cans.
- dispensing & selling alcoholic beverages.
- setting & stocking tables, outdoor carts, & restaurants.
- heavy lifting, pushing heavy carts.
- working w/cleaning chemicals.
- working independently or as part of a large team.
- standing for extended periods, working outdoors.
Recreation Responsibilities may include:
- assisting guests in one or more recreational areas such as waterside operations, towel rental, watercraft rental, marina operations, arcades, or resort recreational facilities.
- prolonged exposure to outside weather elements.
- strong swimming skills.
- providing first-aid & basic life support in the event of guest injury or illness.
- keeping recreational areas clean.
- cash handling- both manual & using computerized registers.
- maintaining safety standards.
- answering guest questions.
- standing for extended periods, working outdoors.
- during off-peak seasons, assisting other operating areas throughout the Walt Disney World Resort, including performing roles other than recreation.
Resort Hopper Responsibilities may include:
- working 3-4 months in a Housekeeping role, then working 3-4 months in a Hospitality role at any of our resorts.
- must be receptive to working in both the Housekeeping & Hospitality roles.
Transportation Responsibilities may include:
- greeting/interacting w/guests in the resort bus load zones.
- tracking bus intervals to various locations around the Walt Disney World Resort.
- keeping bus load zone areas clean.
- operating monorails &/or watercraft vehicles including using on-board computers.
- assisting guests w/boarding & exiting vehicles.
- delivering narrations via microphone during trips.
- using a radio & understanding radio communication.
- answering guest questions about Disney transportation.
- assisting w/audience control.
- standing for extended periods, working outdoors.
- a valid driver's license is required for this role.
Vacation Planner Responsibilities may include:
- selling ticket media to guests.
- achieving monthly sales goals & maintaining minimum sales requirements.
- working w/a computerized ticket system, offering guests tickets from a menu of over 128 different ticket configurations.
- having a strong knowledge of the Walt Disney World Resort & its ticket media.
- handling large amounts of cash.
- understanding the guests' needs while helping them select the right-fit tickets for their vacations.
- being able to work under pressure & overcoming guest objections.
- assisting w/audience control, including during parades.
- standing for extended periods, working outdoors.
- working at multiple locations- potentially all 4 theme parks in any given week.
