Another focus of Disney's Traditions are the Disney Service Basics which are timeless concepts that every cast member must work towards on a daily basis.

I project a positive image & energy.

SMILE!

Look approachable.

Look happy & interested.

Model the Disney Look.

Keep conversations positive.

I am courteous & respectful to all guests, including children.

Make eye contact & smile.

Engage in Guest interaction.

Treat Guests as individuals.

Greet & welcome each Guest.

Thank all Guests & invite them back.

I stay in character & play the part.

Preserve & protect the magic.

Provide excellent show quality & safety.

Perform role efficiently by reducing hassles & inconveniences.

I go above & beyond!

Anticipate needs & offer assistance.

Create surprises & Magical Moments.

Provide immediate service recovery.

~Steph :)