Roles, Roles, Roles

Aside from the obvious pick of Attractions, there are several other roles I would be willing to take on during my time as a Disney Cast Member (whether during Fall 2010 or otherwise). The 2 roles I have already performed, Housekeeping & Quick-Service Food & Beverage, are not ones I would choose to do again...especially Housekeeping :P Besides the fact that I want to branch out within the company by working in different areas, I also hope to have a role that I will truly enjoy (even though that's hard to know until you actually get into it). At this point, I can only speculate as to which roles I might be a good fit for & pray I am right & that I am chosen for one of them. Of course, even if I have some idea of what my dream role entails, it's always a good idea to take a look at how Disney itself describes it & go from there. So, without any explanation of my own, I'm going to proceed with including Disney's descriptions of the roles available to the College Program interns & then give my picks in order of the ones I want most to least at this point. Because, as anyone who has applied to be in the College Program knows, picking roles is half the battle! ;)
~Steph :)

(These descriptions are taken directly from the college program website & are the Onstage roles only.)

Attractions Responsibilities may include:

• working at one or more of the "rides" or theater shows.


• loading & unloading guests from an attraction.


• operating sophisticated ride systems.


• memorizing & delivering lengthy narrations on a microphone to large groups.


• handling the evacuation of an attraction when necessary.


• monitoring guest flow & providing a safe guest experience.


• assisting w/audience control, including parades.


• operating a motorized vehicle.


• cleaning areas surrounding attractions.


• working w/FASTPASS, the ticketing distribution system that confirms attraction ride times.


• standing for extended periods, working outdoors.

Bell Services/Dispatch Bell Services/Dispatch is a non-tipped role. Responsibilities may include:

• assigning luggage deliveries, including directing bellmen.


• greeting guests upon arrival at resorts.


• handling & storing luggage, which requires heavy lifting (including overhead lifting).


• using a computerized dispatch system, multi-tasking.


• answering guest calls & responding to service requests.


• taking luggage off buses, vans, & carts.


• tagging luggage.


• standing for extended periods, working outdoors.

Bibbidi Bobbidi Boutique Hostess Bibbidi Bobbidi Boutique Hostess is a non-tipped role. Responsibilities may include:

• performing all duties in character of "Fairy Godmother in Training", therefore this role is open to females only.


• styling hair on guests of all ages, including small children.


• performing a variety of hair techniques including braiding, teasing, shaping, finger curls, & twists.


• applying facial makeup.


• painting nails or applying press-on nails.


• utilizing a computerized reservation system.


• checking guests in for their scheduled appointments.


• interacting w/children of all ages, including calming upset children.


• working in a high-volume, fast-paced environment.


• receiving shipments of products, monitoring stock levels, & restocking as necessary.


• responding to special guest requests.


• standing for extended periods.

Concierge Responsibilities may include:

• completing check-in/check-out process for concierge club-level guests by inputting & retrieving information from resort computer system.


• proactively greeting guests, exhibiting the expected high level of Disney show quality, oftentimes interacting w/VIPs, celebrities, & executives.


• creating individualized ticket packages.


• being comfortable in a strong sales environment.


• making reservations & handling any special requests from guests.


• handling cash & other forms of payment, including foreign currencies exchange.


• maintaining cleanliness of common guest living/dining areas within concierge club-level.


• assisting w/luggage & other deliveries to guest rooms.


• working concierge buffet line which can include maintaining overall cleanliness of buffet area & replenishing food, washing dishes, serving alcohol, maintaining inventory of liquor, & partnering w/culinary team to ensure food quantity.


• partnering w/property VIP tour guides.

Character Attendant Responsibilities may include:

• providing guests w/information about show schedules, character locations, & visitation times.


• providing audience control, including handling challenging guest situations.


• ensuring the safety of Character Performers & our guests partnering w/Disney's Photopass photographers.


• maintaining show quality & character integrity.


• setting up & removing stanchions, ropes & poles.


• assisting Character Performers /putting on costumes.


• retrieving & arranging strollers.


• maintaining cleanliness & order in work location.


• standing for extended periods, working outdoors.

Custodial Responsibilities may include:

• high guest interaction while working independently.


• extensive cleaning- including restrooms & toilets.


• working w/cleaning chemicals & equipment.


• bussing tables in restaurants & outdoors.


• sweeping & mopping.


• emptying trashcans, lifting heavy garbage bags.


• driving pargo carts.


• vacuuming, dusting, & cleaning pool decks.


• providing guest information.


• standing for extended periods, working outdoors.

Full-Service Food & beverage Full-Service Food & Beverage is a non-tipped role. Responsibilities may include:

• greeting & seating guests in restaurants.


• managing a seating chart & resolving guest situations.


• utilizing a computerized reservation/seating system.


• cash handling- both manual & using computerized registers.


• rolling silverware, folding napkins, & keeping area stocked.


• light cleaning, multi-tasking.


• standing for extended periods, working outdoors.

Hopper Responsibilities may include:

• working in different locations within the same role, or working in multiple roles.


• must be receptive to working in all of the following roles: Quick-Service Food & Beverage, Merchandise, Attractions, Main Entrance Operations, Custodial.

Hospitality Responsibilities may include:

• must be willing to work in all of the following areas but might only work in one: Front Desk, Luggage Services, Dispatch, Telephone Room.


• checking guests in & out of all resorts & processing payments.


• assisting guests w/itinerary planning & ticket sales.


• handling complex guest situations, problem-solving.


• operating computer-based reservation & ticketing systems.


• lifting, tagging, & delivering luggage.


• handling large amounts of cash.


• answering guest telephone calls.


• standing for extended periods of time, working outdoors.

Housekeeping Responsibilities may include:

• cleaning multiple guest rooms including toilets, showers, sinks, & tubs.
• working w/cleaning chemicals.
• replenishing linens.
• making beds, requiring repetitive, bending & pulling.
• pushing large carts.
• dusting & vacuuming.
• emptying trashcans.
• responding to guest requests for items or directions.
• heavy lifting, standing for extended periods.
• working independently w/limited guest contact.

Lifeguard Responsibilities may include:

• monitoring guests' safety in water & on slides/attractions.
• physically challenging work & prolonged exposure to outside elements.
• providing first aid & basic life support in the event of guest injury or illness.
• strong swimming skills.
• keeping recreational areas clean.
• providing guest information.
• standing for extended periods, working outdoors.
• during off-peak seasons, assisting other operating areas throughout the Walt Disney World Resort, including performing roles other than lifeguarding.

Main Entrance Operations Responsibilities may include:

• working in one or more of the following areas: Parking- staffing outdoor Toll Plaza areas, operating a large motorized parking tram, delivering narrations on a microphone; Park Greeter- greeting all guests who enter the park & validating their tickets, operating turnstile areas; Ticket Operations- selling various ticket media at our water parks, Downtown Disney, or Disney's Wide World of Sports, using computerized ticketing systems.
• strong knowledge of Walt Disney World Resort ticket media.
• cash handling- both manual & using computerized registers.
• assisting w/audience control, including during parades.
• cleaning main entrance areas.
• standing for extended periods, working outdoors.

Merchandise Responsibilities may include:

• demonstrating & selling merchandise in indoor & outdoor areas.
• cash handling- both manual & using computerized registers.
• stocking & cleaning shelves & carts.
• receiving/putting away stock & deliveries.
• stroller/wheelchair rental- including repetitive lifting, stacking, & pushing strollers & wheelchairs.
• preparation of food/candy.
• selling of alcohol & tobacco.
• providing information to guests.
• approaching guests & engaging them in conversation.
• preparing packages for shipping/delivery.
• working independently or as part of a large team.
• standing for extended periods, working outdoors.

PhotoPass Photographer Responsibilities may include:

• assisting guests in photographing their vacation memories.
• operating digital technology including: digital single-lens reflex (SLR) camera, PDA, & image fulfillment stations.
• carrying camera equipment for extended periods of time.
• approaching guests & engaging them in conversation.
• answering guest questions.
• suggestive selling; explaining features & benefits of Disney's PhotoPass product.
• achieving monthly goals.
• partnering w/Character Performers & Character Attendants.
• working in multiple locations- potentially all 4 theme parks in any given week.
• standing for extended periods, working outdoors.

Quick-Service Food & Beverage Responsibilities may include:

• selling food & beverages at outdoor carts &/or indoor restaurants.
• taking & filling orders, multitasking.
• preparing & assembling food items in a kitchen area, including the use of a fryer, grill, broiler, & other industrial cooking equipment.
• cash handling- both manual & using computerized registers.
• bussing tables, cleaning kitchen & counter equipment, & emptying trash cans.
• dispensing & selling alcoholic beverages.
• setting & stocking tables, outdoor carts, & restaurants.
• heavy lifting, pushing heavy carts.
• working w/cleaning chemicals.
• working independently or as part of a large team.
• standing for extended periods, working outdoors.

Recreation Responsibilities may include:

• assisting guests in one or more recreational areas such as waterside operations, towel rental, watercraft rental, marina operations, arcades, or resort recreational facilities.
• prolonged exposure to outside weather elements.
• strong swimming skills.
• providing first-aid & basic life support in the event of guest injury or illness.
• keeping recreational areas clean.
• cash handling- both manual & using computerized registers.
• maintaining safety standards.
• answering guest questions.
• standing for extended periods, working outdoors.
• during off-peak seasons, assisting other operating areas throughout the Walt Disney World Resort, including performing roles other than recreation.

Resort Hopper Responsibilities may include:

• working 3-4 months in a Housekeeping role, then working 3-4 months in a Hospitality role at any of our resorts.
• must be receptive to working in both the Housekeeping & Hospitality roles.

Transportation Responsibilities may include:

• greeting/interacting w/guests in the resort bus load zones.
• tracking bus intervals to various locations around the Walt Disney World Resort.
• keeping bus load zone areas clean.
• operating monorails &/or watercraft vehicles including using on-board computers.
• assisting guests w/boarding & exiting vehicles.
• delivering narrations via microphone during trips.
• using a radio & understanding radio communication.
• answering guest questions about Disney transportation.
• assisting w/audience control.
• standing for extended periods, working outdoors.
• a valid driver's license is required for this role.

Vacation Planner Responsibilities may include:

• selling ticket media to guests.
• achieving monthly sales goals & maintaining minimum sales requirements.
• working w/a computerized ticket system, offering guests tickets from a menu of over 128 different ticket configurations.
• having a strong knowledge of the Walt Disney World Resort & its ticket media.
• handling large amounts of cash.
• understanding the guests' needs while helping them select the right-fit tickets for their vacations.
• being able to work under pressure & overcoming guest objections.
• assisting w/audience control, including during parades.
• standing for extended periods, working outdoors.
• working at multiple locations- potentially all 4 theme parks in any given week.