When it all comes down to it, this company operates under the Disney Difference, with it being at the root of everything they do. Company & Community, Life & Leisure, Learning & Working, Pay & Benefits are the Disney Difference points that separate this company from all the others. With topics like this & what has already been discussed, Traditions is an orientation class unlike any other. It may not be quite as enjoyable as spending a day at Magic Kingdom or taking in La Nouba by Cirque du Soleil but it is a useful class that cast members are expected to take seriously. And it does leave them with a variety of resources for questions & assistance.

Earning- for assistance with schedules, peer relationships at work, job duties, etc. see your leader.
Living- for assistance with roommates, social issues, activities, homesickness, etc. visit the Housing Office.
Learning- for assistance with Disney courses, school-related issues, receiving course credit, networking, etc. see your instructor.

Other resources include: the Company Guideline @ 1-800-699-4870 & PacifiCare @ 1-866-879-3105 or www.pbhi.com (login name: Disney; password: care).

Assistance for managing complex issues includes: identifying your first point of contact from the resources listed above; finding an appropriate time to speak with your resource; being professional; being prepared to discuss your questions & concerns; providing a potential realistic solution; listening for feedback & alternative solutions.
Assistance tips to remember include: don't argue or become defensive; be willing to compromise - there may be other considerations (schedules, consistency, operational needs, etc.); keep an open mind - you may need to "agree to disagree"; thank the person for listening to you.
If you feel you did not reach the solution you wanted, consider if you should "drop" the issue.
If you feel you must continue to pursue your issue, ask your resource about other options available to you, such as your Human Resource Services Manager.

~Steph :)